Supposed to vs Did

[nwhiker]

How is was supposed to work, according to the documentation we got from the company that manages the apartment complex Perry lived in: once move out was completed etc, we were should to get a final bill or a refund check. We knew the latter was not likely, since there are mandatory cleaning fees and the security deposit was probably not going to cover them.

What Perry did when he hadn't heard from them for a month after he turned in his keys: called them. Twice.

What response he got: nothing.

What did happen? He got a collections email, saying his "debt" the management company was being taken to collections, 30 days to pay etc.

!!! WTF ?!?!?! go parents

Management company is called. Twice a day. Three days in a row. They keep promising to look into what happened.

What we find out today: they fucked up and sent everything to collections without sending anyone a bill. They are going to recall the collections agency, and send everyone an explanation and their bills. They have been 100% inundated this week with scared college students and angry parents demanding to know why the first they heard about owing money was a letter from the collections agency.

UGH.

If we don't get the email from them confirming that the collections agency has been called off in the next few days I have no idea what we do. My feeling is pay collections in a traceable manner and let them duke it out with the management company.

Comments

[camelsamba]

IANAL but seems like Perry and other residents of the complex should find a lawyer to represent all of them.

[Zane had a situation where he contacted his management company once or twice this summer; they never responded so he gave up; when he then tried to get the issue resolved after move-in they were going to charge $80/hour/worker because he hadn't made the request during the summer. We managed to figure out a solution without them. But at least in our case, it did not involve collection agencies! That is evil!]

[nwhiker]

Yeah, if they don't clear this up ASAP, a lawyer will be called. And dh realized that since he's the guarantor or whatever on the rental contract, he should be able to call both the management company and the collection agency. Perry is doing his best, but he's no match for weasel words.

Times like this when I think that 21 would be a much better age for legal adulthood!

Glad Zane got it sorted eventually, what a PITA and a ridiculous situation.