It all started a few weeks ago when I wanted to add international access to her phone. So I went -hauled my actual fat ass- to the cell-phone-company-that-starts-with-a-V store. Where I was told that "all you have to do it". They took my phone number, which led me to believe that they checked my plan. I mean, right?
Linnea was supposed to have wi-fi at the hotels she's staying at. NSM, of course. They have free wi-fi but are limited to 30 minutes a day, sigh. But I figured that didn't matter because I was going to add the other plan, which is their $10/day for any day you use it plan. They told me we could add it any time and we figured we'd add it yesterday, ie for the first full day of her trip, because most of what she would be the first partial day was the hotel. Which was supposed to have wi-fi.
So I go to add the plan. And I can't. Because yeah, it's not compatible with our plan. WHY did the guy at the cell-phone-company-that-starts-with-a-V store not freaking NOTICE this? And WHY, in addition, does cell-phone-company-that-starts-with-a-V'
So back down to the cell-phone-company-that-starts-with-a-V store. Note that our plan is provided via dh's employer, a large employer in the area, and the store is local, so should freaking know to check this. Sure enough, that is the problem. So I add the crappier expensive international plan that IS available to her. Note that this is for LINNEA'S PHONE. I checked and confirmed the number with the gal at least 3 times. Yes, LINNEA's PHONE.
This morning? Dh gets a text saying his international plan has been activated. WTF? Check online. Sure enough, the plan was added to dh's phone, not Linnea's as requested.
So I call cell-phone-company-that-starts-with-a-V, and this time got a person on the phone to change the plan over to Linnea's phone. I've checked online. It seems to be there.
Now she can contact us. And maybe we can troubleshoot together why her ATM card didn't work. She's used it for purchases, but she says the cash withdrawal part didn't. I expect she panicked when the questions weren't the same as the ones she was expecting, or who knows? She can deal without cash, or if it's ok with the group leader, I should be able to paypal him $50 and have him give her cash, or some such. Anyhow.
Phew. I think she'll be ok. When I talked to her yesterday (one a friend's phone, THEY were able to get the $10/day plan!) she said it was wonderful, she was having a great time, they're weird because they drive on the wrong side of the road (*) and she got to see King George IV IN PERSON IN A STATUE. Heh.
(*) She was told this many times, but being Linnea, she only got it when she actually saw it!
I'm SO excited for her!
ETA in RED because I am so freaking PISSED.
VERIZON ARE YOU FUCKING KIDDING ME? There were settings on the phone that needed to be fucking CHANGED before she can use the international plan, and of the THREE people I talked to, none of them bothered to tell me that?